Terms of Use and Privacy Policy
Introduction
Our online store welcomes you. Below are the terms and conditions that govern your use of this store and all the legal effects that result from using its services. Any use of the store by any person — whether as a consumer of the store’s services or products or otherwise — constitutes their consent to and acceptance of all articles and provisions of this agreement, with full legal capacity under Islamic law, regulations and the law, and confirms your commitment to its rules and contents. This agreement applies to all dealings between the consumer and the store, and takes effect as soon as you agree to it and begin registering with the store.
Article 1 – Preamble and definitions
The preamble above is an integral part of this agreement. Below are the meanings of the main terms used in this agreement:
1- “The Store”: every form of the store on the internet, whether a mobile app, a website or a shop.
2- “The Consumer”: a person who uses e-commerce to obtain the products or services the store offers through its online platform.
3- “The Agreement”: the terms and conditions of this agreement, which govern and regulate the relationship between its parties.
Article 2 – Legal capacity of the consumer
1- The consumer confirms that they have the legal capacity, under Islamic law and regulations, to deal with the store, or that they are at least eighteen years old.
2- The consumer agrees that if they breach this article, they bear the consequences of that breach towards others.
Article 3 – Nature of the obligation
1- The store’s obligation towards consumers is to provide the service or product.
2- The store may provide other services, such as after-sales or other related services, depending on the nature and type of the service or product requested by the consumer.
Article 4 – Rules of use
1- The consumer agrees to use the store’s online platform in line with public morals and the regulations in force in Iraq.
2- When buying a service or product from this store, the consumer agrees not to use it in a way that violates public morals or the regulations in force in Iraq.
Article 5 – Accounts and registration obligations
When you apply to become a member of this store, you must provide certain information. You sign in with your phone number and a verification code sent to it each time; the store does not use passwords. By doing so you agree:
1- To keep your account information and the verification codes you receive confidential and not to share them with anyone, and to inform the store immediately of any unauthorised use of your account or any other breach of your confidential information.
2- That the store is in no case responsible for any direct or indirect, moral or material loss you suffer as a result of your account information or verification codes being disclosed.
3- To use your account or membership yourself, as you are fully responsible for it; if someone else uses it, this is taken as evidence that you authorised them to use the store in your name and on your behalf.
4- To use the store seriously and honestly.
5- To provide true, correct, current, complete and lawful information about yourself as required during registration, and to update it when it changes or when needed.
6- Our store undertakes to treat your personal information and contact details with complete confidentiality.
7- If the store finds that you provided information that is untrue, incorrect, out of date, incomplete, unlawful or contrary to this agreement, the store has the right to suspend, freeze or cancel your membership and account on the platform, without prejudice to the store’s other rights and its lawful means of recovering its rights and protecting other consumers.
8- If you do not comply with any of the above, the store’s management has the right to suspend or cancel your membership or block you from accessing the store’s services again.
Article 6 – Electronic communications and official contact channels
1- The parties agree that communication takes place by email or by the phone number registered on the platform.
2- The consumer agrees that the store’s management may contact them and notify them of any provisions relating to this agreement or to their dealings with the store by sending general messages to all consumers or to specific users of the store.
Article 7 – Changes to the agreement and fees
1- If any article or clause of this agreement is cancelled or is no longer in force, this does not affect the validity of the remaining articles, clauses, rules and provisions, which remain in force until further notice from the store’s management.
2- This agreement — which may be amended from time to time as needed — sets out how the consumer and the store work together and their understanding and agreement.
3- The store reserves the right to add, increase, reduce or discount any fees or charges under this agreement, for any consumer regardless of their reason for registering.
Article 8 – Intellectual property
1- The store’s intellectual property rights are wholly owned by the store, whether owned before or after this online platform was established.
2- The consumer respects the store’s intellectual property rights, including the store’s name and the words, logos and other symbols belonging to or shown on the store; every right associated with the store’s name is the store’s full intellectual property.
Article 9 – The store’s responsibility
1- The store undertakes to conduct its business through this online platform lawfully and in accordance with the regulations in force in Iraq and the provisions of this agreement.
2- The store does not accept any claims arising from errors or negligence, whether direct, indirect or incidental, or caused by the consumer or by a third party such as shipping companies.
3- Moon Fashion, its staff, owners and representatives undertake that the product or service is sound, lawful and permitted under the laws and regulations of Iraq, and is used for lawful purposes.
Article 10 – Restricting access or membership
The store may suspend or cancel a consumer’s membership, or restrict their access to the platform’s services, at any time, without notice, for any reason and without limitation.
Article 11 – General provisions
If any article or clause of this agreement is cancelled or is no longer in force, this does not affect the validity of the remaining articles, clauses and provisions, which remain in force until further notice from the store’s management.
This agreement — which may be amended from time to time as needed — constitutes the terms of use and the working arrangement, understanding, agreement and contract between the store and the consumer. Both parties also agree to take the following into account:
1- Arabic is the governing language for interpreting this agreement or translating it into another language.
2- All prices shown for the store’s services or products may change from time to time.
3- Promotional or marketing offers the store may run are temporary, and the store may change or stop them at any time.
4- The parties undertake to deal with each other in a way that does not violate Islamic rules or the regulations and laws relevant to dealings between the store and the consumer.
5- This agreement can only be cancelled by a decision of the store’s management.
Article 12 – The data we collect and how it is deleted
We only collect what we need to fulfil and deliver your orders:
1- Your phone number, used to sign in with a verification code sent by WhatsApp, Telegram or SMS.
2- Your name, and — only if you choose to give them — your date of birth and gender.
3- Your addresses: governorate, district and nearest landmark.
4- Your orders: product links, names, images, sizes, colours, your notes and prices; the total, fees, delivery and payment method; and a copy of your name, phone number and address at the time of the order.
5- Order status notifications and whether you have read them.
6- Your device’s notification token and the app language, to send you order updates.
We don’t collect passwords or card or bank details — orders are paid in cash on delivery. The app also keeps your cart, favourite stores and language on your device.
We use this data to sign you in, buy, ship and deliver your orders, tell you when their status changes, and answer you when you contact us. We don’t sell it or use it for advertising.
We share only what each party needs to do its job: our delivery couriers (name, phone, address and the order), our verification code provider (phone number), our database and hosting provider, and notification services (Expo, Google Firebase and Apple) to deliver notifications. Store websites you open inside the app are loaded directly from those stores and are covered by their own policies.
Deletion: you can delete your account at any time in Account → Delete account. This permanently deletes your profile, addresses, orders, notifications, notification tokens and the sign-in account itself. If you have an order in progress, you’ll be asked to wait until it’s delivered or canceled. Logging out stops notifications to your device, and uninstalling the app removes the data kept on the device.
Your data is sent over encrypted connections, and each account can only access its own data. You can view and change your name, date of birth, gender and addresses in the app; for anything else about your data, contact us.